Customer Service and Shipping Options
Pricing & Shipping
Information
- All prices listed are in US Dollars
- Applicable taxes and duties are
included in all orders
- All of the above subject to inventory
availability
Warranty:
The Centerpiece Store stands behind every product we sell.
If the product is defective or damaged we will replace
it. All candleabras, centerpieces and wedding favors
purchased are non refundable and non exchangeable and
are considered a final sale due to the nature of the
purchase.
For more information on renting please
call our customer service hotline. 1 800-568-6081.
Satisfaction
Guarantee:
Serving customers is a pleasure and a
privilege. Each order placed receives our prompt, professional
attention. We are anxious that you be pleased in every way. If, for any reason you are not
completely satisfied, phone us at (800) 568-6081 (outside the U.S. &
Canada (country code) + (519) 652-6055) Monday through Friday between 9
am and 5 pm EST, or e-mail us 24 hrs a day at
info@centerpiecestore.com
Shipping Online orders are welcome 24 hours a day, 7 days a
week. Phone orders placed Monday to Friday before 4
p.m. will be shipped as per customer request. A
customer service representative will contact you
within one business day with confirmation of your
order and the status of delivery. US orders please
allow 2-3 weeks for processing and timely delivery.
| A "business
day" is Monday through Friday. "EST is Eastern
Standard Time, which compares to other time zones as indicated
in the chart to the right: |
Eastern:
Central:
Mountain:
Pacific:
|
12:00 p.m.
(1 hour behind)
(2 hours behind)
(3 hours behind) |
Earliest Delivery
Specific Day Delivery
Multiple Shipping Addresses
Shipping to P.O. Boxes
Your Shipping Options
International Shipping
Earliest
Delivery
Same-day delivery is not available as all
packages are shipped out from our
factory in London, Ontario, Canada. The next possible delivery date
(pending customs) is the next business day if:
- Order is placed Monday through Friday
before 12 p.m. EST
- Overnight shipping option is chosen.
The Centerpiece Store products travelling to a business
address will arrive by 12:00 noon the next business
day.
Specific Day Delivery
The
shipping options are 5 day standard ground, 2 Day
expedited, 3 Day Express, and overnight Express if
desired. If you want your product delivered on a
specific day please advise your Victorian Keepsake
Candle representative when they contact you to confirm
the details of your order.
You may
NOT specify a time of delivery for your order; this is
up to your local carrier.
Multiple Shipping Addresses
A separate order must be placed for each
shipping address.
Shipping to P.O. Boxes
Shipping to P.O. boxes is not
permitted.
Your
Shipping and Pricing Options
Canadian Shipping Options:
*
CANPAR or UPS delivery
* Packages arrive within 3 to 5 business days after
your order is processed. All orders are subject to
stock availability. Not all products are in stock
all year due to seasonal demands. Please allow 2-3
weeks for processing and delivery. See your
Victorian Keepsake Candle customer service
representative for details.
* Express Next Day delivery and 2 Day Delivery
available. Extra charges will apply.
* All satellite tracking / guaranteed delivery
Please
call 1-800-568-6081 for Canadian shipping prices.
United
States Shipping Options:
* UPS
delivery ONLY
* ALL orders are subject to US customs clearance.
Custom clearance delays can take up to two weeks to
clear. The Centerpiece Store cannot guarantee
last minute orders will arrive in time due to
customs clearance schedules. Please allow 2-3 weeks
for timely delivery.
* All satellite tracking / guaranteed delivery
Standard Delivery 3-5 days:
Packages
arrive within 3 to 5 business days after your order is
shipped. Delivery is subject to US customs clearance.
All orders are subject to stock availability and
seasonal demands. Please allow 2-3 weeks processing to
guarantee timely arrival. See your Victorian Keepsake
Candle customer service representative for details.
2 day
Expedited Delivery:
Packages
arrive within 2 business days after your order is
processed. Delivery is subject to customs clearance.
All orders are subject to stock availability. Not all
products are in stock all year due to seasonal
demands. Your order may take 2-3 weeks to process
before delivery. See your Victorian Keepsake Candle
customer service representative for details.
Overnight Express Delivery:
Next
Business day by 12:00 noon pending US customs.
Packages arrive within 1 business day if you have
placed your order Monday through Friday before the
order deadline. Delivery is subject to customs
clearance. All orders are subject to stock
availability. Not all products are in stock all year
due to seasonal demands. See your Victorian Keepsake
Candle customer service representative for details.
All prices quoted in U.S. Dollars
International Shipping
We ship
worldwide via UPS. The shipping prices to countries
other than the United States and Mexico may not
include duties and other customfees. Delivery time
varies by country. Please contact a Customer
Service Representative for specific delivery schedules
by country. Callers from the U.S., Canada and Mexico
may use our toll-free number: 1-800-568-6081. All
other callers please use our main phone number:
(Country Code) + 1-519-652-6055.
Please
include the postal/zip code contained in most
international addresses so that we may process your
order in a timely fashion.
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