Reception Centerpieces, Backdrops, Party Favors and Accessories

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We received our order today and want to thank you. The candles are perfect and exactly what she wanted. They are of excellent quality and we know our guests will have a nice keepsake from Kathy and Bob's wedding.

Thank you again Doug for your patience with me. This is my first wedding and planning everything can be hectic. I am thankful we found your company and I will surely recommend The Centerpiece Store to others.

Sincerely,

Janet Courter

HI: I just wanted to say thank you for the great service you offered. My wedding was May 23, 2004 and I purchased the silver spiral candelabras for the tables. Everyone loved them!! I had a contest where one person at each table took one home. Guests were so excited that they got to keep one! I appreciate your help in getting me the extras I needed a few weeks before the wedding.

These candelabras are a much better alternative to flowers and so much more economical. Its something my guests can keep as a reminder of our wedding!

I'll send you some pictures as soon as I get all the table cameras developed.

Sincerely,
Diana (Quacinella) Meunier
Brooklyn, NY

Hello Halena,

Thank you very much for all your time and patience you had with me while placing this order. You were very helpful and pleasant in helping me find the items that would work for the bride’s wedding. I will definitely use you and your company in the future. Please forward this email to your supervisor, so he/she can know how great of a worker you are. Once again thank you.

Sincerely,
Christy DuRocher
Office Manager
Fabulous Events
All Around Sound and Video

 Hello Doug~

I just left you a voice message

I received my candles today ...what can I say...WOW

They are ABSOLUTELY beautiful - I was not prepared for how incredible they are - the website does not do them justice - my fiancé is also more than thrilled. Thank you so much we are so excited to have these at our wedding and to show everyone we know :)

I will send you pictures after the wedding and hopefully some referrals as soon as possible.

Take Care~

Mary Jane

Doug-

I just wanted you to know that I received my candle yesterday and I just absolutely LOVE it! It brought tears to my eyes it is so beautiful!! Thanks so much for all your help!

Take care,

Jenifer

From: Brian LaSusa
Sent: 7/28/2003 5:30 PM
To: Douglas McKeown
Subject: Re: Your brass candelabra order

Doug,

You are simply awesome...if every business owner was as interested in customer satisfaction as you are it would be a more perfect world...you made this bump in the road nothing to get upset about...thanks for your professionalism and efforts. I will certainly be doing business with you again if the need arises...thanks again,

Brian

On Monday, July 28, 2003, at 05:21 PM, Douglas McKeown wrote:

> Hello Brian:

> I am so sorry for the terrible mishap on the product you received. Thank you for bringing this to my attention rather than accepting the fact that you got taken by some company on the internet. Please ship  the damaged product back on my UPS account #  via standard service.  I will be more than happy to replace the product with a new piece at no charge to you. Please call UPS for a pickup and they will  fill out the necessary shipping documents for you over the phone. The  UPS driver will bring the documents to you the next day for shipping. You can return the product in the same box if you wish.   

Please extend my apologies to your wife on this surprise that should have been perfect.  

 Thank you for your understanding and patience.  

Congratulations to both of you on your new baby!

Kindest Regards,

Douglas McKeown
Director of Sales
The Centerpiece Store
tele: 800-568-6081
fax : 519-473-2748

On behalf of Mississippi Valley State University I would
like to thank you for your excellent customer service. It made our experience great. I look forward to completing our decorations with your product. As I explained to you in our phone call, your web design is excellent. All the necessary information we needed was readily available and we were able to show color pictures to our committee, the President of the University (who loved your design) and his Special Assistant who gave her approval. She felt the centerpiece would give our room the elegant touch we were striving for.

In addition please note that these centerpieces will be
used at a gala featuring Diahann Carroll, Isaac Hayes, Mike Espy and Roger Thomas (Rog from the old "What's Happening TV series) as guests. I think your pieces will be the highlight of the evening.

Again please express my thanks and Dallas Reed's thanks
to your company and to you again for the excellent fashion in which this was handled.

Jannette Adams, Special Occasion (Gala) Committee Member

Grants Specialist II, Mississippi Valley State
University

Shania Cummings

Hi Doug,

We hope you will post this e-mail to your testimonial section on your website. You guys are the absolute best people / company we have dealt with. We have been dealing with a whole lot of folks while putting this wedding together and it seems that everyone is so quick to provide a road block whilst you and your staff are willing to work with us in every regard. Your professionalism and customer service is just outstanding. Thank you so much for making our day that much more special. We certainly look forward to working with you folks again in the future and will definitely recommend that anyone do business with you guys.

All the best,
James Pappas & Jennifer Colombo

Dear Ms. McKeown:

Thank you for the email confirmation of my order (Invoice #1253) for 24 hurricane cylinders.

I was delighted to find your hurricane shades! They look lovely and are exactly what I've been searching for. I've been searching for these items for several months. I found manythat were less expensive ... but those particular shades looked "cheap" and had irregularities in the integrity of the glass. Your shades look elegant and are still quite reasonably priced.

My daughter wants to use them as the centerpiece on the dining tables for her wedding. We bought white crystal glass beads and made our own rings to put around the bottom of each cylinder. We've had the rings ready for several months ... just searching for the right hurricane shade to put them around!

Thank you again.
Sincerely,
Linda Brown

Hi Douglas, 

I WOULD like to purchase the additional (1) six rose bouquet keepsake candle (pink) ... they are so beautiful and I will love for us (the bride and groom) to have one in remembrance of our special day!

Please add this to my order.  Also, thanks for adding the "Thank You".

I am so fond of your unique favors that I intend to "spread the word" simply because I, now as a bride to be, know exactly how difficult it is to find classy gift items with sufh timeless appeal. I work in the hospitality industry and deal with many florists, wedding coordinators, and meeting planners alike. As for the English Garden Florist, I am just hoping that they will share my appreciation and place an order...so that they can rent to us (is that how it works?) and offer us a beautiful fresh flower accent to compliment the centerpieces.  

Again, thank you!  I appreciate the timeliness of your response...and  

All My Best-Always,

Kristin

Hi Doug,

I got your email.

Thanks again for all your help on the phone.

It was very nice to speak to someone who is patient and pleasant. You made me feel comfortable about ordering these centerpieces. I will be in touch.

Christine

From: "Betty Harvey" <fishxxxx@epix.net>
To: "Linda McKeown" <lmckeown@centerpiecestore.com>
Sent: Saturday, June 21, 2003 8:20 AM
Subject: Roses

Linda,

The roses are beautiful! The dozen red rose keepsake candle was for my anniversary and it actually arrived on my anniversary. I love them. The other two are for gifts, and I know the recipients are going to be blown away by their beauty.

Thank you again,

Betty Harvey

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